Why did I pay an extra $99 for a middle seat?

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Dear Travel Troubleshooter: My husband, 3-month-old and I recently flew from San Francisco to Zurich with Swiss International Air Lines. Swiss charges for seat assignments. The airline will give a bassinet seat for free, but charges for a companion.

I paid $99 for my husband to sit next to us, but requested that we have the two end seats so that I could have a bit more privacy to breastfeed, and so that we didn’t have to continually step over strangers every time we needed to change the baby’s diaper.

The Swiss customer-service rep denied this, saying we could have only the two middle seats because the bassinet attached only to the middle seat.



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